Support
Help Centre
Everything you need to know about orders, shipping, returns, and payments — all in one place.
Orders & Shipping
How long does delivery take?
Nairobi orders are delivered within 1–2 business days. Upcountry deliveries take 2–4 business days depending on your location.
Do you offer free delivery?
Yes — free delivery is available on all orders. No minimum order required.
Can I track my order?
Yes. Once your order is dispatched, you will receive a confirmation with tracking details via phone or email.
Do you deliver outside Nairobi?
Yes, we deliver nationwide across Kenya. Contact us for remote area delivery timelines.
Returns & Warranty
What is your return policy?
We accept returns within 7 days of delivery for items in their original, unused condition with all packaging intact.
What warranty do new products come with?
All new products come with a 1-year warranty covering manufacturing defects.
What about refurbished products?
Refurbished products come with a 30-day warranty. They are tested and certified before dispatch.
How do I initiate a return or warranty claim?
Contact us via phone or email with your order number and a description of the issue. We will guide you through the process.
Payments
What payment methods do you accept?
We accept M-Pesa (STK Push), Bank Transfer (Equity Bank), and Cash on Delivery (KSh 200 fee applies).
Is M-Pesa payment secure?
Yes. M-Pesa payments are processed securely via Safaricom Daraja. You will receive an STK Push prompt on your phone to confirm.
Can I pay on delivery?
Yes, Cash on Delivery is available with a KSh 200 handling fee. This option is available for all locations we deliver to.
What are the bank transfer details?
We bank with Equity Bank. Account details are provided at checkout when you select the Bank Transfer option.
Products & Stock
Are all products genuine?
Yes. Every product we sell is 100% genuine and sourced directly from authorised distributors.
What if an item is out of stock?
Contact us and we will give you an estimated restock date or suggest an equivalent alternative.
Do you offer bulk or corporate pricing?
Yes. We offer special pricing for bulk and corporate orders. Reach out via email or phone for a custom quote.
Can I request a product not listed on the site?
Absolutely. Contact us with the product details and we will do our best to source it for you.
Still need help?
Our team is available Monday to Saturday, 8am – 6pm. We typically respond within a few hours.
Contact Us